2023
Travel Management Systems & Dashboards
Systems Designer
Focus Areas
Context
The Challenge
How do you consolidate complex travel operations into one coherent system without oversimplifying the reality of the business?
The Solution
Built centralized dashboards that showed operators exactly what mattered—without drowning them in data. Focused on visibility over control. Made it easy to see customer journeys, trip statuses, and team workflows from one place. Designed information hierarchies that scaled from overview to deep detail without friction.
The Impact
Teams reported spending 30% less time managing tools and more time serving customers. Operational clarity improved. Decision-making got faster.
Learnings
Good systems disappear into the work. If people remember they're using a dashboard, the design failed.
Centralization without simplification creates new problems. Structure matters more than features.
Operators know their domain better than designers. Build frameworks, let them define the choreography.
Ready to see what else I've built?
Back to all work →